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Terms and Conditions


Please note, all calls are recorded for training and monitoring purposes.

  1. Obligations of the “Trainee” (anyone who has made a payment towards any course provided by Driver Training School):
    1. Provide full and accurate information to Driver Training School at all times
    2. Be in possession of all necessary legal documentation at all times while undertaking their course – the Trainee accepts full responsibility for identity documents
    3. Ensure they are not under the influence of alcohol or illegal drugs during their course – if Driver Training School or our accredited Training Partners discover a breach of this commitment the course will be terminated immediately with all relevant fees forfeited
    4. Undertake to attend their training course on the agreed date(s). If a Trainee wishes to change the agreed dates they must provide suitable notice. If notice is not provided and the Trainee fails to attend the course, the course will proceed as originally agreed and the Trainee's result will be recoded as a ‘Fail’ with all monies paid towards that course forfeited
    5. Commit to conducting themselves in an appropriate manner: Driver Training School reserves the right to terminate a course without notice should they, in their reasonable discretion, decide that a Trainee has acted or behaved inappropriately, including but not limited to verbal and physical abuse towards Driver Training School staff or Training Partner staff.
    6. Whilst under contract with Driver Training School the Trainee undertakes that Driver Training School will be their sole training provider for all related training courses. Payment for all future driver licences must be made to Driver Training School.
    7. Understands that Driver Training School reserve the right to update or amend these Terms and Conditions (Ts & Cs) at any time and that the Ts & Cs prevailing at the time of enquiry applies – this is in accordance with law and does not affect a Trainee’s statutory rights.
  2. Training with Driver Training School:
    1. The practical courses will last between 3 and 5 days, depending on the course chosen
    2. A training day may start at various times throughout the day with the Trainee spending between 3.5 and 8 hours in the vehicle each day
    3. Depending on training centre location and vehicle availability, training will take place on either a one-to-one (1:1) or two-to-one (2:1) basis
    4. In the event of the training vehicle breaking down, Driver Training School will arrange for the Trainee to have further training to make-up for lost time – this rebooking will be at a time convenient for the Trainee and will be delivered at no extra cost
    5. In the event that a course or part of a course is cancelled due to instructor illness, Driver Training School will rebook any undelivered training at a time convenient for the Trainee and at no extra cost
    6. In the event that a course or part of a course is cancelled due to inclement weather, Driver Training School will rebook any undelivered training at a time convenient for the Trainee and at no extra cost.
    7. If the full complement of training has been delivered but the Test was cancelled, the Trainee can still attend the rearranged Test but additional training may have to be paid for – please contact Driver Training School for prices and terms
    8. In the event that a Trainee fails to attend or complete their course for whatever reason, excluding but not limited to certified sickness, all course fees will be forfeited
    9. Driver Training School reserve the right to amend course dates without any financial penalty – appropriate notice will be provided
    10. Where applicable all course bookings are inclusive of Test fees
    11. All bookings will be confirmed by Driver Training School via the phone and sent to the Trainee via post and email . If a Trainee has not received confirmation of their agreed booking they must contact Driver Training School
    12. Any complaints about Driver Training School courses should be directed to Customer Services and sent by Special Delivery to the Driver Training School address. Driver Training School will endeavour to reply within 28 working days
  3. Payment terms:
    1. Course fees include a Registration Fee of £100 which is non-refundable unless the booking is cancelled within 7 working days of the original payment.
    2. Course fees vary: please contact Driver Training School for details of current prices
    3. Course fees must be paid in full before dates for that course can be arranged on a Trainee’s behalf
    4. Driver Training School allow interest-free deposit and part payments however pursuant to clause 3(3) above courses cannot be booked if there is an outstanding balance. Upon making an initial part-payment a schedule of follow-up payments must be agreed which will be confirmed in writing by Driver Training School.
    5. A Trainee’s contract begins on the day of their first transaction and their contract is valid for a period of 12 months.
  4. Cancellation and refund policy:
    1. If the Trainee cancels their booking within 7 days of paying their initial Registration Fee any monies paid to Driver Training School will be refunded in full, provided the Trainee returns the Starter Pack in the same condition it was issued and provided the booking was placed without face-to-face contact – this is in accordance with the Distance Selling Regulations, 2000
    2. Cancellations must be made in writing and sent by Special Delivery to Driver Training School at the Driver Training School address. The timescale for all refunds begins from the proof of postage date applied by Royal Mail
    3. Driver Training School will endeavour to acknowledge a Trainee’s cancellation letter within 3 working days of receipt. Subsequent communication will outline the company’s decision regarding the Trainee’s request for a refund and where a refund payment applies this communication will clarify the date and amount of the refund payment
    4. Any approved refund will be returned to the Trainee in 7 working days from receipt of the Trainee's request – please refer to clause 4(2) for clarification on when the refund timescale begins
    5. The term 'Course Bookings' and 'Booking' applies to any Trainee who has made a full or part-payment towards any course provided by Driver Training School
    6. Pursuant to clause 3(5), the following deductions apply to all refund requests: - Requests received within 7 days of initial transaction: no cancellation fee and no registration fee - Requests received after 7 days of initial transaction: a cancellation fee of 25% plus £100 Registration Fee
    7. Trainees can attend the course(s) they have purchased up to 12 months from their initial purchase date – any courses unattended within 12 months of purchase will become null and void with no refund applicable. However, if the Trainee contacts Driver Training School in writing before the end of their 12-month contractual period it may be possible to extend their booking – this is at the discretion of Driver Training School.
    8. If a Trainee has had dates confirmed in writing (via post or email), the booking is both non-cancellable and non-refundable. If a Trainee has had dates confirmed in writing but finds they are unable to attend it may be possible to rearrange their booking – this is at the discretion of Driver Training School
  5. Confidentiality and Data Protection:
    1. Driver Training School will keep confidential any information which the Trainee supplies to Driver Training School in connection with this agreement.Driver Training School does not store credit card details nor do we share customer details with any 3rd parties.
    2. Should we need to communicate basic personal details to our Training Partners or potential employers (as part of the Recruitment services we offer), we will ask for the Trainee's permission before doing so.
    3. Driver Training School will be responsible for ensuring that the processing of personal data complies with the Data Protection Act, 1998
  6. Other Terms:
    1. By paying the minimum Registration Fee the Trainee agrees to participate in Driver Training School publicity
    2. This agreement is governed by English law. Both Driver Training School and the Trainee submit to the exclusive jurisdiction of the English and Welsh courts in relation to any dispute concerning this agreement
    3. By paying the minimum Registration Fee the Trainee agrees to be bound by the above.